Canadian Rockies - from Manchester

You may cancel your booking or part of it once it has been confirmed but the cancellation will only be valid if made in writing direct to the Company or by telephone to our Customer Service team and having answered the security questions. If the cancellation results in a person travelling alone, a single room supplement is payable. The amount payable on cancellation depends upon when we receive your written instructions - the more notice you give, the less we will charge. The different periods before departure date within which written instructions are received by Newmarket Promotions Ltd. and amounts of cancellation charged in each period (shown as a percentage of the total holiday price excluding insurance premium which is not refundable) are as follows:

Charge prior to "Balance Due" date* will be Deposit only

"Balance Due" date - 22 days will be 30% or deposit if greater

21 - 15 days is of 45% or deposit if greater

14 - 2 days will be 60%

less than 48 hours in advance or after departure date is 100%

Grizzly Bears excursion

This excursion on Day Five will include an hour-long guided cruise into Grizzly Bear Valley, and will be available on all departures in June and September 2016.

Helicopter flights

Sightseeing flights by helicopter are weight controlled and balanced. Please contact us if you wish to book a helicopter flight and your bodyweight exceeds 250lb. (In such cases, a seat may have to be left empty, and some companies may charge a premium.)

Tipping

Gratuities are a way of life in North America, and it is generally accepted that they form part of a person's earnings. Customary gratuity to a coach driver or tour manager is about $5 per person per day; in a taxi or a restaurant leave 12-15 per cent of the bill and, in the bar, leave a dollar or so per drink.

Smoking

Smoking is not permitted on any coach forming part of your holiday; regular stops will be made though for your comfort en route. The majority of hotels in North America are non-smoking throughout including in all bedrooms. In general smoking outside is acceptable, but do look out for signs prohibiting this close to public entrances or bus stops.

On your flight

All outbound flights depart and arrive on the same day. All return flights leave in the evening and land in the UK the next day. On-board meals will usually include lunch and a snack on outward flights, and dinner and breakfast on flight home. Soft drinks are complimentary, but some airlines will charge for alcoholic drinks.

Luggage allowance

You are permitted to take one suitcase per person on the aircraft, which should not exceed 23kg.

Special requirements

If you have notified us of any special requirements, please check that they have been noted and acknowledged. This is especially important with any dietary needs you may have.

Disabled access

The majority of our tours involve a certain amount of walking, including a short walk from the coach stop to the town, attraction or venue you're visiting. If you are bringing a wheelchair, please let us know at the time of booking so that appropriate arrangements can be made.

Itinerary changes

Occasionally, for operational reasons, we may have to change the order of the excursions on your holiday. The final day-by-day itinerary will be confirmed on your Final Travel Documents, which you will receive approximately three weeks prior to your departure.

Changes to your hotels

Should circumstances require, we reserve the right to accommodate you in alternative hotels, of a similar standard, nearby. Full details of your hotels will be sent with your Final Travel Documents.

Hotel rooms

Standard hotel rooms in North America will contain one or two double- or queen-sized beds, and it is not possible to add extra beds to the room. Parties consisting of more than two travellers, but who have only booked one room, will be expected to make use of the two beds provided. If this is a concern, you may wish to consider booking more than one room for your group.